The Business Value of Customer Experience Investments

October 9, 2019  ❘  2:00 PM ET

Companies that lead in CX are now growing five times faster than the competition

Increasingly, consumers are choosing to do business with companies that provide a better, more seamless experience. Executives are struggling to evaluate what investments and resources are needed – time, human, capital and financial – to design and deliver a better experience for their customers.

Annette Franz has more than 25 years of experience helping global brands improve all aspects of their customer experience management strategies. In this webinar, she will help you build the business case for transforming your business to one that is customer-centric and where executives understand the value of delivering a great end-to-end experience for their customers.

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