Spotlight on DNA®

As your partner, Fiserv offers a wealth of curated,      on-demand content to help you move forward in a changing world.

1. Adapt.
Apply new thinking and strategies to adjust for dynamic change and disruption
2. Protect
Prepare and defend the enterprise and consumers from dynamic threats
3. Grow
Develop new capabilities, services and revenue opportunities.



The Next Round of PPP Lending

Another round of funding for the Paycheck Protection Program (PPP) is approved, and Fiserv is ready to support your PPP lending needs with an upgraded digital experience through the Atlas platform. 

Atlas is an award-winning lending platform from StreetShares, a fintech focused on small business lending. Atlas was used by several Fiserv clients for the first round of PPP lending and offers a streamlined user interface, a digital borrower application and a digital dashboard on loan status. PPP loan forgiveness is also available through Atlas. To learn more, you can access a recent recorded webinar or register for a live webinar on January 19 at 3 p.m. ET.


Welcome New Client: Northern Savings Credit Union

We are proud to welcome British Columbia-based Northern Savings Credit Union to the DNA client community as they look to Fiserv to enable growth and implement operational efficiencies.


2020 Payments Transformation Survey 

Results from the sixth annual Fiserv-commissioned payments survey of financial institutions show that payment experience is taking center stage and redefining the direction of the industry. The survey indicates that financial institutions are focusing on payments modernization initiatives, including instant payments, the move to ISO 20022 and the adoption of open banking. At the same time, there's a strategic shift to determining how those changes can work together in an ecosystem and drive value for financial institutions and consumers. For highlights from the survey, read our blog, and to learn more, access the full survey report "Payments Transformation: Immediate, Intelligent and Inclusive.”

Blog: There is no silver bullet for branch transformation 

According to Fiserv research, 54 percent of respondents said they expected to visit a branch within 30 days of it reopening. No other channel offers the same opportunities for consumer acquisition and engagement as the branch. But to stay relevant, financial institutions can offer choices for how, where and when consumers transact. Financial institutions can take their cue from the retail and hospitality industries, where top brands are integrating high-tech with high-touch. Read more.  




Advantages of Partnering with a Managed Security Service Provider (MSSP) 

The financial risks from ransomware are substantial. Lost revenues, lost productivity and recovery costs can add up to millions. Repairing customer and partner relationships, rebuilding brand, and legal and contractual mitigations are costly. It’s estimated the average cost of a cyberattack exceeds $3 million. Access this point-of-view paper in which cybersecurity experts from Fiserv and BlueVoyant lay out key considerations for financial institutions that are deciding whether to build their own security operations center or partner with an MSSP.


Featured DNAapps™: Synergy Documents Integration

The Synergy Documents Integration app provides convenient access to documents and checks stored within the Synergy product. Searching within Synergy typically requires switching windows and navigating through a somewhat cumbersome search process. This integration provides quick access from the Relationship Profile and relevant results based on the active person or organization.

A demo of this DNAapp is scheduled for January 14 at 2:00 p.m. ET. To register, please visit the DNAappstore forum on the FI Community Portal.




Featured Solution: Merchant Services

Through our combination with First Data, Fiserv now serves the needs of some of the world's largest retailers and millions of small business merchants.

We're the world's largest merchant acquirer, but payments acceptance is just the beginning. From advanced customer insights and loyalty rewards to innovative point-of-sale hardware and secure e-commerce, we offer proven, industry-specific solutions for merchants large and small. Learn more.


Featured Client: UMassFive Federal Credit Union

UmassFive Federal Credit Union was featured in a Fintech Futures article about their Go-Live event to DNA. Read more.



DNA Knowledge on the Go Classes (January and February offerings): These sessions will provide an opportunity for a refresher of the course topic and an opportunity to network with other financial institutions. Multiple classes are available on each of these topics: Loans, Back Office, Deposits and CRM / BI Activity Manager. Register.



Ed & Tech Conference Session recordings and an FAQ are available on the extranet.


Verifast Client Roundtable - Thurs Jan 28, 2021, 2:00 p.m. ET

Implementing measures to combat fraud and security without hampering your accountholder or employee experience is a tricky balance, especially now with increased demands for contactless interactions. Please join us for a roundtable discussion to hear from other clients who have transformed the branch experience for their consumers and alleviated hassles for their employees using Verifast technologies. Register.

tMagic Client Roundtable - Tues Feb 16, 2021, 2:00 p.m. ET

Financial Institutions are under more pressure than ever to improve efficiency, while account holders increasingly demand faster, more meaningful transactions with real-time results. Please join us for a roundtable discussion with other DNA clients who have improved back office efficiency, enhanced their branch experience and reduced costs by integrating tMagic. Afterward, we’ll provide updates on new features including off-line, image only and positive pay. Registration Coming.

Webcast: DNA Expert Series: Merchant Services

The DNA Expert Series is a collection of conversations around best practices and solutions in financial services account processing. In this episode of the DNA Expert Series, Mike Rogers, Head of Partner Sales, Merchant Services at Fiserv,  discusses the benefits clients will realize by fully integrating their merchant services solution into DNA.


Webinar Recordings Vault

We’re Here to Support You

Fiserv greatly values your partnership and we continue to add more resources to this page. Please do not hesitate to reach out to your client partner if there’s anything we can do to further support you. We appreciate your business – it’s an honor to serve you.