Fiserv

Resources for Premier®


Curated content to help financial institutions adapt, grow and protect their business



Adapt

The Next Round of PPP Lending – Another round of funding for the Paycheck Protection Program (PPP) is approved, and Fiserv is ready to support your PPP lending needs with an upgraded digital experience through the Atlas lending platform. 

Atlas is an award-winning platform from StreetShares, a fintech focused on small business lending. Atlas was used by several Fiserv clients for the first round of PPP lending and offers a streamlined user interface, a digital borrower application and a digital dashboard on loan status. PPP loan forgiveness is also available through Atlas. Click here to see a brief demo of the solution. You can also access a recorded webinar or register to attend a live webinar on January 19 at 3 p.m. ET

There is no silver bullet for branch transformation – According to Fiserv research, 54 percent of respondents said they expected to visit a branch within 30 days of it reopening. No other channel offers the same opportunities for consumer acquisition and engagement as the branch. But to stay relevant, financial institutions can offer choices for how, where and when consumers transact. Financial institutions can take their cue from the retail and hospitality industries, where top brands are integrating high-tech with high-touch. Read more. 



The New Name in Innovation for Issuers – Fiserv is proud to announce OptisSM as the new brand for our issuer processing platform. This market-leading platform has been known to date across our industry as "Omaha." Fiserv is the leading issuer processor in North America, with 1.1 billion accounts supported on the Optis platform. As the financial services industry experiences tremendous change driven by the rise of mobile payments, apps and new financing options, Fiserv continues to stand at the forefront of innovation in support of our issuing clients and their customers. Read more.



2021 Trends in Fintech and Financial Services – COVID-19 has accelerated what was a steady march toward digital transformation in financial services. The pandemic also highlighted how quickly consumer preferences and expectations can change. Todd Horvath, Head of Account Processing Services, Fiserv, shares four key digital transformation trends to watch in 2021. Read more.

    
 

 

 

Grow

Fiserv Enhances Digital Experiences with Acquisition of Ondot – “By combining Ondot and Fiserv capabilities at scale, we plan to provide our clients with a unified digital experience, spanning card-based payments, digital banking platforms, core banking, and merchant solutions, enabling them to deliver best-in-class solutions that continue to reduce friction for their customers,” said Frank Bisignano, President and Chief Executive Officer of Fiserv. Read more.



The Importance of Compassion in Customer Communications – Helping people understand your products and services while accomplishing your goals are among the most fundamental duties of a business. Yet, the recent pandemic has highlighted how easy it is to lose sight of value of your consumer communications. Tap into this podcast to hear Annette Franz, CEO of CX Journey, and Becky Summers, Leader of Marketing Solutions at Raddon, talk about the importance of compassion in designing communications programs – and why every interaction is an opportunity to build loyalty and trust. 

 

 

 

 

Protect

Advantages of Partnering with a Managed Security Service Provider (MSSP) – The financial risks from ransomware are substantial. Lost revenues, lost productivity and recovery costs can add up to millions. Repairing customer and partner relationships, rebuilding brand, and legal and contractual mitigations are costly. It’s estimated the average cost of a cyberattack exceeds $3 million. Access this point-of-view paper in which cybersecurity experts from Fiserv and BlueVoyant lay out key considerations for financial institutions that are deciding whether to build their own security operations center or partner with an MSSP.

Consumer Concerns About Cybersecurity – According to the 2020 Fiserv Fraud and Security Survey, which gathered insights from more than 1,000 Americans aged 18 to 74, cybersecurity concerns remain as consumers increasingly adopt digital payment methods. These payment methods facilitate touchless interactions, yet often require consumers to input personally identifiable information (PII) within a digital profile, loyalty account, or for shipping information. Since the onset of the COVID-19 pandemic, 33% of consumers surveyed have increased their use of digital, touchless payments, and 69% plan to use more touchless payments in the future. However, only 23% of consumers believe that their PII is very or extremely secure. Click here to access the results of the survey. 

 

 

 

We’re Here to Support You

Fiserv greatly values your partnership, and we continue to add more resources to this page. Please do not hesitate to reach out to your client partner if there’s anything we can do to further support you. It’s an honor to serve you.

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