Resources for Premier®

As your partner, Fiserv offers a wealth of curated,      on-demand content to help you move forward in a changing world.

1. Adapt.
Apply new thinking and strategies to adjust for dynamic change and disruption
2. Grow
Develop new capabilities, services and revenue opportunities
3. Protect
Prepare and defend the enterprise and consumers from dynamic threats.

Forum 2020 — 50+ sessions are available on-demand, at your convenience.
Registration is complimentary. 


1. Adapt

Principles and Best Practices for Delivering Improved User Experiences [Forum Session] – Creating an improved user experience involves more than making the user interface pretty. It requires intuitive, efficient and functionally elegant services that create easy and pleasant interactions for users. Good user-experience design values people above data, delivers relevant information quickly and in a way that’s easy to understand, and elicits positive emotional responses. Explore the principles guiding the transformation of the user experience for community banks.

Help Your Borrowers Get PPP Loans Forgiven Financial Institutions that have helped small businesses receive SBA PPP loans can start preparing for the forgiveness process. The SBA PPP Lending Solution from Fiserv streamlines the forgiveness application, validation and submission processes for borrowers and financial institutions. These features can be used by any financial institution with SBA PPP loans. To learn more, listen to a recording of this webinar, check out the slides or read our FAQ document. As part of our partnership with EY, we recently hosted two webinars in which EY experts provided a detailed overview of PPP loan forgiveness, including borrower and lender responsibilities: July 1 (webinar and slides) and July 15 (webinar and slides). 

Branch Transformation Trailblazers Blend Talent and Technology [Forum Session] – Financial institutions are leveraging digital strategies and reimagining staff roles to heighten the branch experience and create self-service opportunities. Hear from several trailblazing financial institutions about how they are using digital self-service, biometrics and interactive kiosks to create digitally connected experiences in their branches. 




2. Grow

Merchants Are Hidden Gems for Your Financial Institution [Forum Session] – Join us to learn why your merchant clients maintain higher demand deposit account balances, use more of your products and are less likely to change primary institutions. We'll discuss findings from the 2020 Accenture benchmarking analysis of the value of merchant services for global financial Institution brands. 

Virtual Premier Core Open House – We invite you to join us on Wednesday, July 29, 2020, at 2 p.m. ET for our virtual Premier Core Open House. Premier team members will lead sessions on UI, real time, defects and 2020.1 and 2020.2 releases. We encourage you to take advantage of this special opportunity to spend time with the Premier team on top-of-mind subjects. At the time of the event, go to: Attend Premier Insights. Enter your name, email and the session password: TMeJ6pTp2*4. To join the session by phone, call +1-877-542-7993 and enter the access code: 131 288 2249. 

Meet the Next Generation of Retail Online™ and Business Online™ [Forum Session] – The next generations of Retail Online and Business Online creates a sleek, intuitive digital experience through a single platform. Consumers and businesses can scale their online banking experiences to meet their needs, while banks benefit from the behind-the-scenes ease of a single solution. Join this Forum session to learn about how the next generation of Retail Online and Business Online can help you attract the most entrepreneurial generation while improving efficiencies for your team.

3. Protect

COVID-19 Puts Business Continuity Plans into Action for Citizens Bank [Forum Podcast] – The New England based Citizens Bank shares how they were able to respond so quickly as the global nature of the COVID-19 crisis changed their plans. Participants include Julie Signorille, COO, Citizens Bank, Jason Henrichs, Fintech Forge and Matt Wilcox, SVP, Client Engagement, Fiserv.

Securing Your Weakest Link – Protect Against Social Engineering [Forum Session] – You're only as strong as your weakest link. While cybercrime has become increasingly sophisticated, old-fashioned social engineering continues to threaten unsuspecting consumers. Join this interactive discussion about strategies and tactics you can use to educate consumers about social engineering and reduce losses. 


We’re Here to Support You

Fiserv greatly values your partnership, and we continue to add more resources to this page. Please do not hesitate to reach out to your client partner if there’s anything we can do to further support you. It’s an honor to serve you.

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