COVID-19 Puts Business Continuity Plans into Action for Citizens Bank [Forum Podcast] – New England-based Citizens Bank shares how they were able to respond so quickly as the global nature of the COVID-19 crisis changed their plans. Listen to this Forum podcast to hear how they adapted to changed conditions.
Real-Time Payments – Perspectives from the Federal Reserve and The Clearing House [Forum Session] – Tremendous advances in digital payments have resulted in higher consumer expectations for faster payments. The Federal Reserve is developing FedNow℠, a real-time settlement service. The Clearing House is moving forward with its RTP® network. How should you respond? Join this Forum panel discussion on the real-time payments evolution with guests from the Federal Reserve, The Clearing House and Fiserv.
Principles and Best Practices for Delivering Improved User Experiences [Forum Session] –Creating an improved user experience involves more than making the user interface pretty. It requires intuitive, efficient and functionally elegant services that create easy and pleasant interactions for users. Good user-experience design values people above data, delivers relevant information quickly and in a way that’s easy to understand, and elicits positive emotional responses. Explore the principles guiding the transformation of the user experience.
Help Your Borrowers Get PPP Loans Forgiven – Financial Institutions that have helped small businesses receive SBA PPP loans are now embarking on the forgiveness process. The SBA PPP Lending Solution from Fiserv streamlines the forgiveness application, validation and submission processes for borrowers and financial institutions. These features can be used by any financial institution with SBA PPP loans. To learn more, listen to a recording of this webinar and check out the slides and our FAQ document. As part of our partnership with EY, we recently hosted two webinars in which experts from EY provided detailed overviews of the PPP loan forgiveness process, including borrower and lender responsibilities: July 1 (webinar and slides); July 15 (webinar and slides).