Spotlight on DNA®

As your partner, Fiserv offers a wealth of curated,      on-demand content to help you move forward in a changing world.

Join us for Forum 2021

We invite you to register for our annual client conference, scheduled for May 12, 2021. We’ll be talking about the continued implications of the global pandemic, the opportunities ahead for your business and the future of commerce, financial services and payments. Encourage your colleagues to register as well. And look for information soon about additional Forum-related sessions to be held on May 19.


Fiserv Preparedness for U.S. Treasury Economic Impact Payments

The American Rescue Plan, which includes $1,400 Economic Impact Payments (EIP) to qualified individuals, has now been signed into law. The first two rounds of EIP generated unprecedented high levels of utilization of financial technology in general and of Fiserv solutions specifically. Fiserv has taken substantial actions to accommodate this next round of EIP. Details about the measures we have taken to prepare at the enterprise, business unit and solution levels can be found in a publication posted to ServicePoint (PUB0021733, March 4). 

A second ServicePoint publication provides information about content and tips that you can use to prepare your financial institution and consumers for the stimulus payments (PUB0021953, March 11). If you are unable to access ServicePoint, please feel free to request the publications using the webform below.  

Managing the Transition from LIBOR to SOFR 

There is a significant industry-wide change underway related to index rates. The LIBOR index is expected to be discontinued at the end of 2021. The US Federal Reserve started the Alternative Reference Rate Committee (ARRC) to recommend a rate to replace LIBOR, and SOFR has emerged as the likely alternative. To help you prepare for this transition, we have put together a guidebook that contains valuable background information and key considerations.

Featured Solution: Testing Services

With Testing Services, we work in partnership with our clients to seamlessly test their products and applications. This is done through automation and by augmenting or executing for in-house teams. With a dedicated team of certified testing professionals, Fiserv has broad expertise in managing integrated testing across various internal and third-party products, and well-defined processes and methodologies based in waterfall and Agile. Learn more.


Featured DNAapp: ECM Payment Extract

The ECM Payment Extrat app improves member/customer satisfaction by providing loan level and member/customer validation information to be provided to a vendor for online/phone loan payment services. Learn more.

The DNAappstore platform has been upgraded and is now called the AppMarket. Please be sure to bookmark this new site.

2021 Trends in Cybersecurity

Nayan Patel and Adam Lopez, both from Fiserv share their views on how the pandemic has accelerated the need to broaden security strategies and given rise to four prominent trends in cybersecurity this year. Read the blog.


Survey of Fraud Prevention Professionals Identifies Ways to Fight Financial Crime 

Every year, it's estimated that 2 to 5 percent of our global GDP is laundered through worldwide financial networks, yet only 1 percent is intercepted. The disruption from COVID-19 has presented even more opportunities for fraudsters to take advantage. Experts in anti-money laundering, fraud and financial crime prevention and compliance responded to the Fiserv Financial Crime Survey 2020. This survey provides valuable insights on the state of financial crime in 2020 and highlights the crucial role technology, education and anti-financial crime culture play in building the operational resilience needed to counter emerging threats. 



DNA Knowledge On The Go

April and May offerings

These sessions will provide an opportunity for a refresher of the course topic and an opportunity to network with other financial institutions. Multiple classes are available on each of these topics: Loans, Back Office, Deposits and CRM / BI Activity Manager. Register 



Aite Group Small-Business User Experience Forum

April 21-22, 2021 - Virtual

We would like to make you aware of the Aite Group Small-Business User Experience Forum, a virtual event that will be held April 21 and 22. Attendees will hear thought leaders, including Fiserv executive Sunil Sachdev, SVP and General Manager, Community, Account Processing, share insights about key bank strategies to successfully attract and serve small business. The event offers an opportunity to participate in interactive panel discussions, network and exchange ideas. Register

Accelerate your Digital Transformation - Testing is the Hidden Key

Thursday, April 22, 2021, 2:00 p.m. ET

We know that meeting consumer/member expectations, staying current and delivering new capabilities as quickly as possible is critical. This interactive learning session focuses on how testing will help you drive efficiency, increase staff bandwidth and improve your time to market. Register

Verifast New Release Update

Wednesday, April 28, 2021, 12:00 p.m. ET

Implementing measures to combat fraud and security without hampering your accountholder or employee experience is a tricky balance, especially now with increased demands for contactless interactions. Verifast is a platform that uses the latest biometric technology to help keep you secure physically, digitally and financially.

Please join us for an update to learn about the new features coming with the Verifast 6.4 and 6.5 releases. Register

Brand Watch Webinar

Wednesday, April 28, 2021, 1:00 p.m. ET

Cybercriminals are taking advantage of increased use of mobile data and applications to spoof real sites and steal accountholder data. Now more than ever you need to protect your financial institution’s brand assets from these types of cyber-attacks.

During this event our cyber experts will discuss:

  • Why detection of brand-impersonating domains for your organization is crucial
  • The importance of real-time alerts when phishing campaigns go live
  • A system for ongoing monitoring of suspicious look-alike domains
  • Examples of how financial institutions have successfully remediated this type of criminal activity 



Webcast – DNA Expert Series: User Acceptance Testing

The DNA Expert Series is a collection of conversations around best practices and solutions in financial services account processing. In this episode of the DNA Expert Series, Kishore Kamath, Vice President of Quality Assurance at Fiserv explains how automated services can enhance your UAT programs. Recording

Featured Client — Citizens Bank & Trust was recently featured on Learn more.